Igniting Vision, Driving Growth.
Biography
Hi, I'm Abhinav Kumar, a Product and Analytics professional based in Delhi, India. With experience across product operations, AI-driven customer experience, and data analysis, I bring a strong blend of product thinking and analytical problem-solving.
I focus on understanding product insights, user journeys, and improving operational workflows using data and customer experience analytics. My work includes building dashboards, analyzing product and operational metrics, and supporting data-driven product decisions.
Previously, I worked on AI-driven conversational analytics and quality management workflows on enterprise CX platforms, contributing to projects supporting global brands like Samsung and Air Arabia while improving conversation quality and operational efficiency.
With a Bachelor's degree in Engineering and hands-on experience across product operations, analytics, and AI systems, I enjoy solving complex problems and building systems that improve products, processes, and customer experiences.
Skills Aquired
Projects Completed
years of experience
Skills
Experience
Product Manager Intern @Meron Scientific Pvt. Ltd.
Dec 2025-Present|New Delhi, On-SiteSupported product strategy and market expansion for medical equipment and commercial kitchen solutions. Built dashboards tracking service operations and lead funnels, documented customer service journeys improving response time, and represented Meron at the Welbilt–Merrychef stall during AAHAR 2026 for partnerships and client engagement.
AI Operations & Conversational Analytics Analyst @Zuru-Sprinklr
Dec 2023-Nov 2025|RemoteWorked on conversational analytics and quality management workflows on Sprinklr Unified-CXM for enterprise clients including Samsung, Amazon, BUPA, Zappos and Air Arabia. Evaluated AI responses, built QA checklists, dashboards and rule workflows, and improved operational processes increasing productivity by 30%.
Growth & User Engagement Analyst @DigiSpectrum
Jan 2024-Dec 2025|RemoteManaged audience engagement analytics and growth strategies for brands YB307yt, Yaavnika and House of Sash. Analyzed campaign performance, optimized content and community initiatives, and improved overall engagement metrics by 60%.
Software Developer Intern @Pan India Consultants Pvt. Ltd.
Feb 2023-Jul 2023|Gurugram, Haryana, IndiaDeveloped a CMS-based corporate website focused on product visibility and catalog discovery. Implemented dashboard style admin tools for marketing teams and automated real-time data server processes in Python reducing manual workload by 80%.
On-Campus Internship @Manav Rachna College
Jan 2022- July 2021|Faridabad, (Haryana), IndiaWorked on a small scale projects using Html,Css,Javascript,Api,Php,Bootstrap. Worked in teams and individual projects to know more about web development.
Education
Bachelor Of Electronics and Communication Engineering
2019-2023|Manav Rachna International Institute of Research and Studies CollegeI pursued a Bachelor's degree in Electronics and Communication Engineering from 2019 to 2023 at Manav Rachna International Institute of Research and Studies College. Throughout my studies, I gained knowledge in various areas such as electronics, communication, and also studied programming languages like Java and Python. Additionally, I learned about Programming for Problem Solving and Product Management.
Higher Secondary School
2018-2019|Titiksha Public SchoolI completed my 12th grade in the science stream with a focus on non-medical subjects (Physics, Chemistry, and Mathematics) at Titiksha Public School. Additionally, I opted for Engineering Graphics as an additional subject during that time.